Terms & Conditions
Welcome to Treksaga! By using our website or booking our services, you agree to abide by the following terms and conditions. Please read these terms carefully before proceeding.
1. General Terms
Treksaga provides travel and tour-related services, including itinerary planning, accommodations, transportation, and other related services.
All bookings and purchases made through Treksaga are subject to availability and acceptance by us.
The terms outlined here govern the use of our website and the services provided.
2. Booking and Payments
Booking Confirmation: Bookings will be confirmed only after receipt of the required deposit or full payment, as communicated during the booking process.
Payment Terms: Full payment must be made before the commencement of the trip unless otherwise agreed.
Modes of Payment: Payments can be made via bank transfers, credit/debit cards, or other methods specified on our website.
Treksaga reserves the right to cancel bookings in case of non-payment or delayed payment.
3. Cancellation and Refund Policy
Cancellation by the Customer:
Cancellations made 30 days or more before the departure date will incur a minimal cancellation fee.
Cancellations made less than 30 days before the departure may result in partial or no refund, depending on the booking.
Cancellation by Treksaga:
Treksaga reserves the right to cancel trips due to unforeseen circumstances such as weather conditions, government restrictions, or low bookings.
In such cases, customers will be offered a full refund or the option to reschedule.
Non-Refundable Services: Certain services (e.g., flight tickets, and hotel bookings) may be non-refundable as per third-party policies.
4. Travel Insurance
Treksaga strongly recommends purchasing travel insurance to cover risks such as trip cancellations, medical emergencies, and lost luggage.
Treksaga is not liable for any losses incurred by customers who fail to secure travel insurance.
5. Customer Responsibilities
Accurate Information: Customers must provide accurate personal information, including passport details and contact information.
Health and Fitness: Customers are responsible for ensuring they are medically fit to undertake the booked tour or activities.
Behavior: Any inappropriate or disruptive behavior during the trip may result in immediate termination of services without a refund.
6. Itinerary Changes
Treksaga reserves the right to modify the itinerary due to factors beyond our control, such as weather, road closures, or government restrictions.
In such cases, equivalent alternatives will be provided where possible.
7. Liability and Limitations
Treksaga acts as an intermediary between customers and third-party service providers (hotels, transport operators, etc.) and is not liable for any direct or indirect damages arising from their services.
Treksaga is not responsible for delays, losses, accidents, or damages caused by circumstances beyond its control, including natural disasters or political unrest.
8. Force Majeure
Treksaga shall not be held liable for failure to provide services due to events beyond our reasonable control, including acts of God, war, strikes, pandemics, or government restrictions.
9. Use of Website
Content Ownership: All content on the Treksaga website, including text, images, and graphics, is the intellectual property of Treksaga.
Prohibited Activities: Users are prohibited from misusing the website by hacking, spreading malware, or engaging in any fraudulent activities.
10. Privacy Policy
Treksaga collects personal information only for the purpose of providing services and improving user experience. Please refer to our Privacy Policy for more details.
11. Dispute Resolution
Any disputes arising out of or related to Treksaga’s services shall be resolved through arbitration in accordance with the laws of [Your Jurisdiction].
Customers agree to submit to the exclusive jurisdiction of the courts of [Your Jurisdiction].
12. Amendments to Terms
Treksaga reserves the right to amend these terms and conditions at any time. Updated terms will be posted on the website and will take effect immediately.
For any questions or concerns regarding these terms, please contact us at:
Treksaga Support Team
Email: support@treksaga.in
Phone: +91 88827 77652, +91 96502 80207
